Subject: Urgent – Repeated Lead Time Changes on PO REDACTED – Request for Alternative Product & Conditional Cancellation
Description:
We are logging this call to escalate a serious issue regarding repeated, unexplained lead time changes on Purchase Order REDACTED, submitted on 28 May 2026.
Summary of lead time changes:
- 29 May 2026: Lead time confirmed as 26 June 2026 (per Cin Sum’s and Sweta Archary’s emails, attached).
- 24 June 2026: Lead time revised to 12 August 2026 (per Rohan Bhandari’s email, attached).
- 24 June 2026: 12 August 2026 date reconfirmed as correct by Kartikey Tripathi (email attached).
- Now: We have been informed the lead time has moved again to 11 December 2026 — approximately six months from the original order date, with no explanation provided.
Impact:
Our client is extremely dissatisfied and is considering cancelling the order. This delay is no longer acceptable given the repeated changes and lack of communication.
Our requests:
- Please confirm whether an equivalent product/item is available that can be shipped immediately.
- If an equivalent is available, we would like to proceed with that instead, and cancel REDACTED accordingly.
- If no equivalent is available, please provide a clear explanation for each lead time change, including the most recent one, and confirm the accuracy of the 11 December 2026 date.
- We request direct contact details (phone/email) for your Supply Chain Manager, as this requires urgent attention beyond general customer care.
Attachments: Email correspondence from REDACTED, REDACTED, REDACTED, and REDACTED confirming the above timeline.
We require an urgent response given the risk of order cancellation and the impact on our client relationship.