Digikey Order # REDACTED
Last week, I ordered my first two custom pcbs through the DKRed program.
I recieved an email today stating that one of the boards was cancelled, but no information regarding why it was cancelled was provided after the statement “The below items on your order were cancelled for the following reasons:”
No indication of if it was because of some design error on my part, nothing.
I called DigiKey customer service and was able to speak to a representative in “technical”, who was not able to give me any idea as to why the order was cancelled and he directed me here.
That’s another point of contention, that I must come to a forum for such support rather than just being able to be told what the problem was, but that’s a gripe for another day.
Regardless, I’m here to hopefully gain some insight into the issue.
Please see attached a screenshot of the KiCad Constraints menu of the board and a screenshot of the copper zone properties
Additionally, the KiCad Board Statistics copy and pasted below this message.
The trace widths for the entire board is .508mm.
Oddly, the other PCB, a much smaller one, i ordered at the same time seems to be in production just fine. the only variable there would be the copper zone clearance for the smaller board is .5mm, whereas the larger pcb copper zone clearance is .3mm.
As I understand it, .3mm clearance should still be a bit more than double the 5mil Trace/Spacing minimum spec since .3mm equates to 11.811mil. So, my assumption is that shouldn’t be the problem.
Any help would be appreciated to get to the bottom of this.
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PCB statistics report
- Date: 4/14/2026 5:29:34 PM
- Project: V.5
- Board name: V.5
Board
-
Width: 82.0000 mm
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Height: 65.0000 mm
-
Area: 5326.557 mm²
-
Front copper area: 4961.221 mm²
-
Back copper area: 4902.824 mm²
-
Min track clearance: 0.8585 mm
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Min track width: 0.5080 mm
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Min drill diameter: 0.2540 mm
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Board stackup thickness: 1.6002 mm
-
Front footprint area: 1288.119 mm²
-
Back footprint area: 932.298 mm²
-
Front component density: 24.18 %
-
Back component density: 17.50 %
Pads
- Through hole: 111
- SMD: 0
- Connector: 0
- NPTH: 0
- Castellated: 0
- Press-fit: 0
Vias
- Through vias: 9
- Blind vias: 0
- Buried vias: 0
- Micro vias: 0
Components
| Front Side | Back Side | Total | |
|---|---|---|---|
| THT: | 37 | 5 | 42 |
| SMD: | 0 | 0 | 0 |
| Unspecified: | 6 | 0 | 6 |
| Total: | 43 | 5 | 48 |
Drill holes
| Count | Shape | X Size | Y Size | Plated | Via/Pad | Start Layer | Stop Layer |
|---|---|---|---|---|---|---|---|
| 42 | Round | 0.8000 mm | 0.8000 mm | PTH | Pad | Front | Back |
| 16 | Round | 1.1000 mm | 1.1000 mm | PTH | Pad | Front | Back |
| 15 | Round | 0.9000 mm | 0.9000 mm | PTH | Pad | Front | Back |
| 10 | Round | 1.0000 mm | 1.0000 mm | PTH | Pad | Front | Back |
| 9 | Round | 1.4000 mm | 1.4000 mm | PTH | Pad | Front | Back |
| 9 | Round | 0.2540 mm | 0.2540 mm | PTH | Via | Front | Back |
| 8 | Round | 0.6000 mm | 0.6000 mm | PTH | Pad | Front | Back |
| 8 | Round | 0.7500 mm | 0.7500 mm | PTH | Pad | Front | Back |
| 3 | Slot | 2.6000 mm | 1.2000 mm | PTH | Pad | Front | Back |
