# PCB order gets removed from cart when I go to checkout **URL:** \ **Category:** DKRed and PCB Builder\ **Created:** [July 19, 2022, 8:25pm UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942 "2022-07-19T20:25:30Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![juschri](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@juschri](https://forum.digikey.com/u/juschri)\ **Post date:** [July 19, 2022, 8:25pm UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942/1 "2022-07-19T20:25:30Z")
I have used the PCB builder in the past without any hiccups, but yesterday and today when I try to place an order, I get all the way to checkout and it fails. After I enter my shipping and billing addresses the cart gets deleted and I get this message… " ATTENTION: The following parts are no longer valid and were deleted from your cart, visit PCB Builder to re-configure. 4071-PCB\_BARE\_BOARD-ND " I tried checking that my board doesn’t have any issues such as being too small, or traces that are too small or too close together. I even tried uploading a previous design that worked and it still gives me the same error. ---
**Author:** ![Linzee\_1029](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@Linzee\_1029](https://forum.digikey.com/u/Linzee_1029)\ **Post date:** [July 20, 2022, 3:48pm UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942/2 "2022-07-20T15:48:53Z")
Hi @juschri, thank you for posting this. I will check into this and work towards getting the issue resolved. ---
**Author:** ![juschri](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@juschri](https://forum.digikey.com/u/juschri)\ **Post date:** [July 20, 2022, 5:46pm UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942/3 "2022-07-20T17:46:55Z")
Thank you, I can send you my zip file with the gerbers if that would help you in troubleshooting. ---
**Author:** ![Linzee\_1029](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@Linzee\_1029](https://forum.digikey.com/u/Linzee_1029)\ **Post date:** [July 20, 2022, 9:37pm UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942/4 "2022-07-20T21:37:35Z")
Hi @juschri, everything should be back up and running now. Please let me know if you experience any issues with ordering DKRed. ---
**Author:** ![juschri](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@juschri](https://forum.digikey.com/u/juschri)\ **Post date:** [July 21, 2022, 4:23am UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942/5 "2022-07-21T04:23:32Z")
Hi @Linzee_1029. I tried submitting it again and it is still giving me the same results. ---
**Author:** ![Linzee\_1029](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@Linzee\_1029](https://forum.digikey.com/u/Linzee_1029)\ **Post date:** [July 21, 2022, 2:13pm UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942/6 "2022-07-21T14:13:10Z")
![picard-facepalm](https://global.discourse-cdn.com/digikey/original/3X/4/7/4741cdece277f2a7d20ace981cb355384dd56366.webp) Dang! I’ll take another look. I appreciate your patience on this. ---
**Author:** ![juschri](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@juschri](https://forum.digikey.com/u/juschri)\ **Post date:** [July 25, 2022, 3:43pm UTC](https://forum.digikey.com/t/pcb-order-gets-removed-from-cart-when-i-go-to-checkout/23942/7 "2022-07-25T15:43:56Z")
I tried it again this morning and it worked.