Hi — hoping a DigiKey rep can pick this up, as the self-service route is a dead end for my situation.
I received only 20 pieces of a 200-piece order. Details:
- Sales Order: REDACTED
- Invoice: REDACTED (03-Sep-2026)
- Part: GW JTLMS1.CM-G5H1-XX510-1-60-R33 (475-GWJTLMS1.CM-G5H1-XX510-1-60-R33CT-ND — LED DURIS E2835 WHT 2200K 2835)
- Ordered: 200 · Shipped (per invoice): 200 · Received: 20 · Short by: 180
The AMS-OSRAM anti-static bag is labelled “Quantity 200”, but it physically contained only 20 pieces (photo below). The Returns & Order Issues portal shows this line as “Not Eligible For Return,” so there’s no reason to select and Submit does nothing — but this isn’t a return, it’s a fulfilment shortage. I emailed Orders (UK) two days ago with no reply yet.
I already paid shipping in full for the complete order of 200. As the shortfall is a fulfilment error on your side, please ship the missing 180 pieces at no additional charge, with freight covered by DigiKey. A credit for the 180 units is not an acceptable resolution — the part value is negligible; my cost was the expensive shipping, which I’ve already paid once for a complete order I did not receive.
Photo and packing slip attached. Happy to provide anything else you need. Thanks.
Photo shows the AMS-OSRAM anti-static bag labelled “Quantity 200” (Invoice REDACTED / SO REDACTED) alongside the cut-tape strip actually received — 20 pieces. Packing slip shows 200 ordered and 200 shipped. Bag was sealed on arrival.