I want to submit a tech support ticket to Silicon Labs forums, but when I do their web site reports an error.
Does anyone have contact information for a Silicon Labs support engineer? My questions are rather urgent.
Hi @bruce.olney and welcome to the TechForum!
Sorry to hear you’re running into trouble with their site. Unfortunately, we’re not able to share direct contact information. Hope you’re able to get it sorted out soon!
Best regards.
That makes sense.
Will you reach out to your contacts and let them know that their support contact methods/links are not working? My guess is they are un-aware.
I have not been able to find any way to reach out to them directly… and all the web forms to submit any type of support request are not working either. Everything seems broken except for their AI search engine… which is not giving useful results.
Tell them that their ‘Submit a ticket’ system/process is not working.
This is the link: https://community.silabs.com/s/support-home
That link walks you through a form that gets an error. This is the error message: “Exception occured: invalid ID field: US (flowcomponents)”
I know it’s weird to use DigiKey’s TechForum to try to reach out to them. However, I can’t seem to find any other way to contact them. DigiKey is a distributor for Silicon Labs, so maybe you can reach them.
I used the Support Link you provided to submit an inquiry regarding your error. Their portal is working for me when I’m logged in.
That was good to hear.
I think I know what was wrong. When I created my SiLabs account, I didn’t enter a company name; the company name field in my profile was empty.
I updated that, and now I am able to submit a support ticket.
Thanks for the help!