Wiha 75965 How i claim missing bits & defected produt in box buy from DigiKey?

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1

Hello,

I purchased a Wiha 75965 Precision Bit Set from DigiKey and discovered an issue when I opened the package.

The T5 bit is missing, and instead the set contains two T7 bits. In addition, the T4 bit appears to be defective or improperly manufactured compared to the other bits in the set.

This is how the product arrived in the box, and the issue was noticed immediately upon opening the package.

I have already opened a request on the DigiKey forum regarding this issue but have not yet received a response. I would appreciate guidance on how to proceed with a claim for the missing and defective items.

I can provide photographs showing:

  • The contents of the package
  • The duplicate T7 bits
  • The missing T5 bit position
  • The defective T4 bit
  • The product packaging and order details

Could someone please advise on the replacement or warranty process?

Thank you for your assistance.

Order Number: REDACTED
Name: Jawwad Misbah

2

You will need to contact customer.resolution@digikey.com with your issue. On the TechForum we will not be able to assist with an order issue regarding incorrect manufacturer’s packaging of parts.