I bought item 1436-1654-ND and is not printing correctly, is there away DigiKey can fix that

I bought item 1436-1654-ND and is not printing correctly, is there away DigiKey can fix that

Hello Batistaa and welcome to the DigiKey Techforum.
We may be able to assist you, but we will have to know what exactly about this is not working correctly? Are you able to provide more information in regard to the problem?