CXONE-AL01D-V4 is the full license for new users
CXONE-AL01D-V4-UP is only used if the customer is a registered user of CX-One V1, V2, or V3 and they need to upgrade to version 4.
CXONE-AL01D-V4 is the full license for new users
CXONE-AL01D-V4-UP is only used if the customer is a registered user of CX-One V1, V2, or V3 and they need to upgrade to version 4.