Symantec Enterprise Security

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As an apparent result of the acquisition of the Symantec Enterprise Security business by Broadcom Inc., DigiKey has been receiving numerous calls for support of Symantec software products and services, particularly regarding subscription renewals for Symantec Endpoint Protection products.

Please be advised that DigiKey does NOT sell, service, or support current or former Symantec software products at the time of this posting, and is unlikely to do so in the near future.

Based on conversations with several confused callers, it appears that the agents at the Broadcom/Symantec call centers have been incorrectly trained/instructed to direct persons seeking support for Symantec products to contact one of the distributors listed on the Broadcom website, among which DigiKey is listed. At the time of writing, these are distributors for Broadcom’s electronic component products such as RF transistors, optoisolators, 7-segment displays, and so forth, for which DigiKey is indeed an authorized distributor. The acquired Symantec assets are a separate business unit however, for which DigiKey is not an authorized sales or support channel.

A suggested avenue for those seeking support for Symantec software products acquired by Broadcom is Please select your identity provider. - Support Portal. Though we at DigiKey sympathize with those customers of Symantec products who are experiencing confusion or misdirection, we are unable to provide any assistance or support for Symantec software products at this time.

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END POINT PROTECTION
Symantec software (SYMANTEC ENDPOINT PROTECTION ) . They are with Broadcom now so now DigiKey will show up as someone to call. Here is what you should do if you get a call on it :

Here is a link for help on technical support for them : Please select your identity provider. - Support Portal
Go to the site and scroll down and find “Contact Support” to contact Symantec.
DigiKey is not authorized to support/sell Symantec so this is the place to go. It gives you options to either “Chat”, “Open a Case” or “Call”