Dear All,
We have recently purchased a RFSoC ZCU216 (EK-U1-ZCU216-V1-G) evaluation KIT from DigiKey. During the first tests performed, we encountered unexpected behavior. On our first attempt, we posted the problem on the Xilinx forum trying to get support from them. here is the link,
https://support.xilinx.com/s/question/0D54U00007H0pioSAB/pll1-andor-pll2-not-locking-clk104-module-from-rfsoc-zcu216?language=en_US
Following the instructions from Xilinx support we would like to contact a DigiKey FAE (as a Xilinx distributor) in order to address a solution to the CLK104 malfunction problem. The evaluation kit is still in warranty period and our schedule is being affected by this problem.
Thank you in advance for your support
1 Like
Hello please share your DigiKey invoice number that you purchased this under.
Regards
1 Like
so sorry, I see your Invoice is provided; INVoice # *********; when did you receive the board? and have you attempted to download the BIST config to test base line yet? if so, we will need pictures of the boards LED status indicators and any error messages from VIVADO that may have been generated while running the most current BIST image.
1 Like
Please also supply us with The board Serial number; Rev number, version of Vivado currntly being used, and your current OS>
1 Like
Hello we have opened an AMD support ticket; Case# *********
1 Like
Dear all,
Several months ago you opened a case#******** due to a defective ZCU216 KIT that we acquired through Digikey. Unfortunately due to the Argentinian Customs requirements, the procedure of the exportation approval took several months and the RMA issued by AMD to DigiKey expired, that’s why DigiKey can not provide a new one. Nowadays we are in conditions to export the evaluation kit but there is no a valid RMA available.
We are part of small research and educational institution not able to accelerate the return process and our projects depends on this unique available board that cannot be used. is there any possible solution to revert this condition either returning the board or repairing it?.
Regards
Hello carlos.reyes,
Welcome back to the DigiKey TechForum.
Questions on RMAs can be sent to customer.service@digikey.com
We do not have an option for doing repairs on the boards. You may have to contact the manufacture to see if that is an option.
1 Like
Dear @David_1768,
Thanks for your quick answer. I will contact DK customer service again. From the manufacturer side they require that local sales, FAE, or distributor file a service request to the WTS (world-wide tech support) either for replacement or repair. we could not find a Xilinx (AMD) local sales or FAE here in our region.
Hello Carlos, if your DigiKey RMA is expired, our Customer Service can issue a new one, as long as your case was approved by AMD for replacement, our team can simply request a new RMA as it were. the AMD product specialist can check that for you, just work all your requests through our Customer Service.
1 Like
Dear @William_1449,
We already requested a new RMA, but the answer was negative since the RMA issued by AMD to DK was expired. We will try again explaining the current situation.
Thank you for your support
