We use cookies to provide our visitors with an optimal site experience. View our privacy notice and cookie notice to learn more about how we use cookies and how to manage your settings. By proceeding on our website you consent to the use of cookies.
To DigiKey TechForum
Re our order *****
Sales order / packlist: ******
Customer : *****
Tracking : *******
Item Description : EK-U1-ZCU102-G
MFG: : Xilinx Inc / EK-U1-ZCU102-G
We ordered , paid and received this item and the unit user is unable to use it till now because cant login with user name and password
we need XILINX technical support OR DigiKey technical support
we are unable to detect all the following
Virtex Ultrascale VCU108 Evaluation Kit
1- XTP361 - VCU108 Board Interface Test Tutorial
Associated File(s):rdf0323-vcu108-bit-c-2017-4.zip
7- XTP405 - VCU108 Schematics
vcu108-schematic-source-rdf0358.zip
vcu108-bom-rdf0359.zip
We sent you many emails with No reply , please support your customers
Hi @nagy, are you using an out of box image (default) or a microSD that was included with the kit… Is there any “image” name or revision on the microSD? Did the user download a Xilinx pre-built image and use that? What did Xilinx call that image?
After looking at Xilinx’s user guide are you seeing any of this on the terminal?
/To Mr Robert C Nelson /application engineer /DigiKey
Thanks for your reply, the user said they are aware of all the steps, the problem is that we are not able to open the attached 7
files? http://rdf0328-vcu108-pcie-c-2017-4.zip
irtex Ultrascale VCU108 Evaluation Kit
1- XTP361 - VCU108 Board Interface Test Tutorial
Associated File(s):rdf0323-vcu108-bit-c-2017-4.zip
Hi @Nagy, these files from the manufacture of the Evaluation Kit Xilinx, not DigiKey, if you require them, you MUST have a Xilinx login to access them.
To Mr RobertCNelson
Yes ,we know that the files from Xilinx , the problem is that we XILINX DON’T ACCEPT OUR LOGIN , please contact them and we purchased this unit from you DigiKey so they can accept our Login
Thanks for your support
HI @Nagy, please Private Message me your Invoice/Sales order along with the user name. Our Xilinx Product Manger is trying to assist, but we need that information from you…
When did you create your Xilinx account? It takes a few days for a human to manually approve it…
Unfortunately, we have no control over Xilinx login/etc.
Many thanks for your cooperation and for assisting us, please find attached the invoice, sales order
Please see attached invoice
،here is also the user name and password that are not accepted
User name: eng_ratshih eri.sci.eg
(password removed)
