VCU108 Evaluation Kit

To digikey forum
Re our order ECET-2/2020-DK
Sales order / packlist: 67945718/PL1
Customer : 8235287
Tracking : 955067138545
Item Description : EK-U1-ZCU102-G
MFG: : Xilinx Inc / EK-U1-ZCU102-G
We ordered , paid and received this item and the unit user is unable to use it till now because cant login with user name and password

  • we need XILINX technical support OR Digikey technical support
  • we are unable to detect all the following

irtex Ultrascale VCU108 Evaluation Kit

1- XTP361 - VCU108 Board Interface Test Tutorial
Associated File(s):rdf0323-vcu108-bit-c-2017-4.zip

2- XTP362 - VCU108 GT IBERT Tutorial
rdf0324-vcu108-gt-ibert-c-2017-4.zip

3- XTP363 - VCU108 IPI Tutorial
rdf0325-vcu108-ipi-c-2017-4.zip

4- XTP364 - VCU108 MIG Tutorial
rdf0326-vcu108-mig-c-2017-4.zip

5- XTP366 - VCU108 PCIe Tutorial
rdf0328-vcu108-pcie-c-2017-4.zip

6-XTP367 - VCU108 Restoring Flash Tutorial
rdf0329-vcu108-restoring-flash-c-2017-4.zip

7- XTP405 - VCU108 Schematics
vcu108-schematic-source-rdf0358.zip
vcu108-bom-rdf0359.zip
We sent you many emails with No reply , please support your customers

Hi @nagy, are you using an out of box image (default) or a microSD that was included with the kit… Is there any “image” name or revision on the microSD? Did the user download a Xilinx pre-built image and use that? What did Xilinx call that image?

After looking at Xilinx’s user guide are you seeing any of this on the terminal?

From this guide: https://www.xilinx.com/support/documentation/boards_and_kits/vcu108/2015_4/xtp368-vcu108-setup-es2-2015-4.pdf

Regards,

/To Mr Robert C Nelson /application engineer /digi key
Thanks for your reply, the user said they are aware of all the steps, the problem is that we are not able to open the attached 7
files?
http://rdf0328-vcu108-pcie-c-2017-4.zip
irtex Ultrascale VCU108 Evaluation Kit

1- XTP361 - VCU108 Board Interface Test Tutorial
Associated File(s):rdf0323-vcu108-bit-c-2017-4.zip

2- XTP362 - VCU108 GT IBERT Tutorial
rdf0324-vcu108-gt-ibert-c-2017-4.zip

3- XTP363 - VCU108 IPI Tutorial
rdf0325-vcu108-ipi-c-2017-4.zip

4- XTP364 - VCU108 MIG Tutorial
rdf0326-vcu108-mig-c-2017-4.zip

5- XTP366 - VCU108 PCIe Tutorial
rdf0328-vcu108-pcie-c-2017-4.zip

6-XTP367 - VCU108 Restoring Flash Tutorial
rdf0329-vcu108-restoring-flash-c-2017-4.zip

7- XTP405 - VCU108 Schematics
vcu108-schematic-source-rdf0358.zip
vcu108-bom-rdf0359.zip

Hi @Nagy, these files from the manufacture of the Evaluation Kit Xilinx, not Digi-Key, if you require them, you MUST have a Xilinx login to access them.

Regards,

To Mr RobertCNelson
Yes ,we know that the files from Xilinx , the problem is that we XILINX DON’T ACCEPT OUR LOGIN , please contact them and we purchased this unit from you Digikey so they can accept our Login
Thanks for your support

HI @Nagy, please Private Message me your Invoice/Sales order along with the user name. Our Xilinx Product Manger is trying to assist, but we need that information from you…

When did you create your Xilinx account? It takes a few days for a human to manually approve it…

Unfortunately, we have no control over Xilinx login/etc.

Regards,

Dear Mr RobertCNelson!

(photo removed) Invoice: 78688919

Many thanks for your cooperation and for assisting us, please find attached the invoice, sales order
Please see attached invoice
،here is also the user name and password that are not accepted
User name: eng_ratshih eri.sci.eg
(password removed)

Hi @Nagy

That sales order is for a ZCU102-G : Zynq UltraScale+ MPSoC ZCU102 Evaluation Kit Not the VCU108 discussed in this thread.

Please contact Xilinx Support directly.

Regards,

To Mr Nelson
Sorry, we sent the wrong invoice, many orders with digi key
Sales order64008267, attached
CCE27082021_0001.pdf (‏492.3 ‏ك.ب)