How do I handle return or order issues with DigiKey

Resolving returns and order issues can be done through My DigiKey or as a guest. This outlines the My DigiKey process.

  1. Access your My DigiKey account.
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  2. Click “view orders.”

  3. Select the sales order in question.

  4. Click “Request Return” to enter the returns and order issues portal.

  5. The portal resolves these issues:

  • Package/product arrived too late
  • Damaged product
  • Product no longer needed
  • Ordered wrong part or quantity
  • Damaged or defective product
  • Received wrong product or quantity