Resolving returns and order issues can be done through My DigiKey or as a guest. This outlines the My DigiKey process.
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Access your My DigiKey account.
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Click “view orders.”
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Select the sales order in question.
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Click “Request Return” to enter the returns and order issues portal.
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The portal resolves these issues:
- Package/product arrived too late
- Damaged product
- Product no longer needed
- Ordered wrong part or quantity
- Damaged or defective product
- Received wrong product or quantity