DigiKey RevX Wireless Data Plans Frequently Asked Questions

Ryan_2724 · April 11, 2024, 7:08pm

4 of the 5 DigiKey Data Plans currently utilize RevX Systems which provide advanced Connectivity and Subscription Management solutions for wireless applications while offering a wide array of data plans on the world’s leading carriers including Verizon, AT&T, T-Mobile, Tele2, and Internationally in over 160 countries. DigiKeys Truphone plan is the only plan that does not utilize the RevX platform.

RevX Web and Mobile application enable customers to easily manage their account and devices on-line and in real time. On-demand activation and SIM state changes eliminate the need to wait for a customer support person to process your order. Automated emails notify you when there’s a change to your account, a payment processed, or if any of your data lines are at 80% of their allowable usage.

Unlike other providers we do not throttle your bandwidth or shut off service based on data utilization. This ensures that your mission critical applications are always available without concern for reloading a SIM card. Additionally, we provide a single invoice per data plan and a device manager to manage your devices.

Data is shared (or pooled) within the same plan saving you money. If you have any questions, please email our support team at support@revxsystems.com. This email ticketing system helps us track and ensure timely resolution. We hope you find our service valuable and the following information helpful.

How do I activate my SIM?

If you don’t already have an account go to https://dataplans.digikey.com and register under NEW
SUBSCRIBER SIGNUP. You will not be charged for your data plan until you activate a device.
You may then login to the site and add your device identifier under the data plan and carrier selected. It’s that easy.

Where can I purchase a SIM card?

Click here or click here.

What APN (Access Point Name) should I set my equipment at?

Carrier	APN Setting
AT&T	iot0119.com.attz
Verizon	VZWINTERNET
Tele2	m2m.tele2.com
T-Mobile	c1.korem2m.com

Once a device is entered in our system for activation, an email will be sent with the APN.

How do I add a device to my account?

MY SERVICES and EQUIPMENT section to activate a new device on an existing plan.
Select your carrier and the screen expands:

Enter the requested SIM and device identifiers. Click ACTIVATE DEVICE. The activation process is immediate but can take up to two minutes.

Can I suspend my service?

To suspend/reactivate a device, click the SUSPEND button and it’ll toggle between deactivated or reactivated.

How can I view data usage during my billing cycle?

You can view usage for the current billing cycle in the MY DEVICE USAGE section:

When will I be charged?

Billing cycles are set when you sign up and activate your first device. You’ll be billed that day for the first month of service and each month thereafter. Excess data charges if any are billed at month-end. Your next billing date is displayed in the ‘Active Subscription’ widget. A valid credit card is required to open and maintain your RevX Wireless account. RevX will securely store this card with your account and use it for your monthly service fees which are billed in USD $. In the event your credit card expires or is otherwise declined for payment, it is required that you update your payment method on file to prevent any interruptions in service.

RevX is an Authorize.net Verified merchant and your payment information is secured with the highest level of standards.

How are overages calculated?

Device data usage is monitored and pooled across all devices on the same plan. If data usage exceeds the plan allowance (calculated as plan allowance times number of lines), the excess usage times the rate equates to the overage charge.

When is my credit card charged?

Data plans are billed at the beginning of the month and any usage over the allowed amount is charged at the end of the month. Your credit card will be charged on the day a new device is added to a data plan and monthly thereafter. The first device on a plan sets the start date and next bill date. Additional devices added to a plan are prorated based on the number of days remaining in the billing period.

How do I upgrade or downgrade my data plan?

Upgrade or downgrade your plan by first removing the device from the plan by clicking the X button on the left side of the device line. Then activate the same device on the new plan. Same day changes will not result in a charge. Changes made the next or following days, may result in double billing. If this happens please apply for a credit by sending an email to support@revxsystems.com with your account number and explanation.

Billing disputes

If you don’t understand certain charges or believe you were over/undercharged, please send an email to support@revxsystems.com with your account number and explanation. We’ll promptly review and respond accordingly.

How do I reset my Password?

Click on the Forgot my password link on the login page and follow the instructions on the web site. If you do not receive an email, check to make sure you used the right email address and if your spam filter grabbed the message. If you’re still having a problem, send us an email at support@revxsystems.com and we’ll send you a temporary password.

Trouble activating your device

If your device does not activate within 4 hours, please email support@revxsystems.com

I need HELP … where do I go?

For connectivity and billing issues, email support@revxsystems.com
For equipment related issues, contact DigiKey TechForum

Source - RevX Frequently Asked Questions
To learn more about RevX Systems, go to www.revxsystems.com
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Dieselwurks · April 21, 2024, 7:35pm

I need to send MQTT messages from an esp32 in Saskatchewan. I’m using a modem something like this:

Specifically:

(The global version)

Speed is irrelevant to me. I intend to use two devices to monitor beehives.

I created an account with truphone but cannot see data plans unless I activate a sim I don’t have.

Can you tell me:

In Saskatchewan do I need an LTE-Cat M sim or a 4G LTE SIM? Sasktel coverage maps indicate that the area in which I intend to operate has coverate for 5g, 4g, LTE, and probably LTE-M.
Can you confirm that yearly prepaid $14 for 250MB is available for these sims?
Can you confirm that this prepaid data is spreadable amoung multiple sims?

Thank you,

Chad

Ryan_2724 · April 22, 2024, 11:40pm

Hi @Dieselwurks ,

Unfortunately DigiKey does not currently carry this LILYGO manufacturer or board, but I will attempt to assist you the best I can since we do carry data plans for certain applications & boards, however I believe there is a problem with this request in general.

Your board (T-A7670E/G/SA R2) lists “T-SIM” as its description, meaning it is most likely locked to the T-Mobile network only (device is not unlocked to all networks). A Truphone plan might not work on a T-Mobile network locked device unless you could configure the device to be unlocked, which I don’t suspect - and since we cannot offer support for that board, I wouldn’t know for certain.

Depending, you may want to look at our LTE Cat-M or 4G LTE plan from T-Mobile which is supported by RevX Systems. I believe the Cat-M would be least expensive, as it provides sparse bits of data, rather than a stream of data.

Click Here for T-Mobile Sim 1998-400-ND. I believe your device is a nano-sim, so this would fit.
Click Here for the Coverage Map to see if this coverage works for you - this would be the best we have to offer for a T-Mobile 4G application.

Dieselwurks · April 23, 2024, 4:00am

Hi Ryan!

Thank you for trying to help. I am specifically interested in the three questions I posed above. The hardware, in this case, is completely compatible. T-SIM is NOT bound to T-Mobile and this modem is a global modem carrying all of the frequencies necessary to operate in Saskatchewan. As of today I have it operating with a SaskTel sim so I know it works with the 4g network in this province.

My questions were:

In Saskatchewan do I need an LTE-Cat M sim or a 4G LTE SIM? Sasktel coverage maps indicate that the area in which I intend to operate has coverate for 5g, 4g, LTE, and probably LTE-M. If I had to guess I would chose a 4G LTE SIM. This is, perhaps, a question best posed to SaskTel. SaskTel are the local service provider.
Can you confirm that yearly prepaid $14 for 250MB is available for these sims?
Can you confirm that this prepaid data is spreadable amoung multiple sims?

Thank you!

Chad

Ryan_2724 · April 23, 2024, 4:30pm

Hi @Dieselwurks ,

Thanks for the follow-up and apologies for not answering your questions fully.

In Saskatchewan do I need an LTE-Cat M sim or a 4G LTE SIM? Sasktel coverage maps indicate that the area in which I intend to operate has coverate for 5g, 4g, LTE, and probably LTE-M. If I had to guess I would chose a 4G LTE SIM. This is, perhaps, a question best posed to SaskTel. SaskTel are the local service provider.

Firstly, I am not certain if Truphone works with Sasktel networks specifically, so I inquired with our specialist to verify this and I will keep you posted since both Truphone & Sasktel do not explicitly state if they are compatible.
With that being said, LTE-Cat M works on the 4G infrastructure, and since the Sasktel coverage map indicates 4G compatibility then we automatically know it will work with LTE-M.
The choice between 4G and M is based on the amount of data you plan to use. 4G plans offer more data but also use more data since they are used for streaming video, high-definition audio, or large file downloads. If you do not need an excess amount of data, go with the M. The M typically provides equal or better coverage, slightly lower plan cost per month, and extended battery life for battery operated projects.
The M often operates within the lower frequency bands as compared to traditional LTE. Lower frequencies have inherently longer range for devices in remote areas or underground locations, and can penetrate walls, buildings, trees etc. more effectively. Lower frequency = longer range but less data. Higher frequency = high-speed data but shorter range.
The Truphone data plans are listed below. The other advantage of M is the flexibility of up to 60 months of coverage instead of the plan automatically sunsetting after 12 months even if the data is unused like in the 2G/3G/4G plans - but again it depends on the data usage you plan to utilize.

Can you confirm that yearly prepaid $14 for 250MB is available for these sims?

Correct, in U.S. Pricing, our Truphone 2G/3G/4G LTE pre-paid plans currently offer this.

Can you confirm that this prepaid data is spreadable amoung multiple sims?

You can add a number of users to each plan, which I assume each user is its own sim. I am also checking with our specialist on this to verify.

Ryan_2724 · April 24, 2024, 7:37pm

Hi @Dieselwurks ,

Here is what our specialist received from 1Global (formerly Truphone):

We provide national coverage with Roger, Bell and Telus, but not with Saskatel.

Is the customer requirement to have access to the Saskatel network or to have coverage in the region. If it is the second case, the above operators have coverage in the region, so there should not be any problem unless there is an area with limited coverage by the main operators.

For the second part of the question:

No, the pre-paid plans are configured per SIM.
For share bundles, they should contract with us directly one of the post-paid IoT services.

Dieselwurks · July 26, 2024, 4:26pm

I’m posting here as a courtesy to anybody researching this topic. The Truphone SIM worked fine in Saskatchewan and Toronto in a Lilygo T-7670G microcontroller.