DigiKey website says I'm a robot


I’m a hobbyist who makes extensive use of DigiKey when designing electronics. You have the best parametric search. As a result, I end up buying almost all my parts from you.

Your main digikey.co.uk website has now decided that I am a robot, and is denying me access.

I get the page titled “At DigiKey, we’re big fans of Robots”, and there’s a “PRESS & HOLD” button. Every time I click it, it just goes back to the same page and tells me to try again.

If it helps, it says: “Reference ID: #3b5b44c0-241e-11ee-9bc1-8b2ccdcc389c”. Though this is not the first time I’ve seen it.

I have no idea how that button is supposed to work. Is there some magic I need to do? Does it assume that everyone has poor mouse control and/or a touchscreen, so me with my mouse that moves straight to the button and click it obviously has to be a robot, I can’t just be competent? Whatever it is, I’ve never actually managed to be recognised as human. It is also incredibly frustrating and feels like I’m being lied to, when the text says it’s going to verify me as a human and just doesn’t. There’s also no way to contact support from that error page.

Fundamentally, that Captcha does not work. Please can you use get rid of it, or at least use ReCaptcha since that is actually solvable by humans?

If you’ve fallen for a snake-oil salesman trying to tell you that their Captcha is the best at keeping out robots, please consider whether it’s actually just the best at keeping out some humans and giving them no way to contact support. Us excluded humans get counted as “robots” in the stats they’re giving you…

I’m clearly not going to give you any business while I can’t get to the site.

Hello @jon7

Sorry you are having issues on the site. I have reached out for some support to try to get an answer. Either someone from that team or myself will be reaching out.

The prompt would seem to be requesting a sustained button press of perhaps a few seconds duration, rather than a brief “click.” Has that been tried?


Here is what I received from my web team.

“The detection that flagged these users checks that they’re using Chrome Webdriver in their browser to perform automation.”
Can the customer verify if they have a Chrome Webdriver installed?

the other day i could not pass the robot test, but finally did, today can’t. using chrome on PC both times

Welcome to the Technical Forum. I apologize you are having issues. I will check to see if I can find help . I will let you know what I find out.

You can send a message to ux@digikey.com and see if they can fix the issue.

I’m using Firefox, and I don’t have anything like that installed. It asks me this far too often, and the amount of time required for “click and hold” is too long.

Thank you for the feedback. I have forwarded this to our user experience team.

Ooooo! One of my hot buttons! The basic rules of the internet dictate that one should be able to access a web site regardless of the system used. Not supposed to make a difference whether I’m using Miscrosoft, Apple, unix, system 390 or even a dec pdp11! It is simply not acceptable to require one to use any specific browser to use a site. Especially with the amount of telemetrics involved with Chrome! I don’t and won’t have Chrome on my system. Your IT people should be ashamed!

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+1; it doesn’t make a difference whether I’m signed in or not, or whether I’ve solved the captcha a dozen times. Typical conflation of the phrases “Google Chrome” and “The Internet”.