Order cancelled without any notes/explanation

Hi,
I’ve placed order with DKRed today and order was cancelled two hours later without any note or information about why. I’ve called customer service but they were also not able answer my questions.
Is there anyone I can connect with to resolve my problem?
Order details: Four layer PCB Quick-turn

Thank you.

Hi @rffam, looks like PCB was missing bottom layer soldermask files.