Why did my DK Red order get cancelled?

My DK red order was cancelled after waiting a week and expecting boards. I got an email that said it was cancelled, and the reason listed in the email was blank.

The order number was 89609105 placed on November 8.

Thank you for bringing this to our attention.

DK Red is currently having technical issues and unable to accept orders at this time. This also involves previous orders going back to the second week of November. We are actively working on correcting the issue.

Thanks for the update.

We are still working on it.

I’ve reached out to you through direct message about issues with previous orders.

If anybody else has issues with previous orders please feel free to reach out to me, you can hit me up in the DMs, I’ll put you in touch with our Resolution team.

DK Red and DK Red Quick Turn services are now currently back up and running.

If anyone out there has experienced problems with the service cancelling an order kindly reach out.