Need to evaluate a GPS module power consumption. Ordered an evaluation kit. There are multiple variants, but no indication on the website for which part number is for which variant. Asked support via chat. Basic answer from them was, “we just ship stuff, we have no idea what it is”. They then sent me to this customer forum for answers. How is it DigiKey cannot unambiguously identify what part they are selling? Why is “customer support” clueless?
Since they could not confirm to me which variant I was ordering I cancelled the order. Only you can’t cancel orders yourself. You have to go back to customer support, and they can’t cancel your order. They can only tell me that the system has to process and invoice the order before it can be cancelled at some later time. How do I know it is really cancelled and when will I find out? Who knows.
What happened to DigiKey? Where has your service and support gone? I thought DigiKey was good, but now I am having second thoughts.
Greetings,
As you may be aware, the electronic component field is rather complex and detail-driven.
Because the investment required to become conversant in technical matters is significant, DigiKey’s product technical support staff are organized separately from the personnel who are prepared to address matters of a transaction-related nature, use separate communication queues, and use different different communication processes.
Put differently, if you call a plumber and tell them you have a toothache, it should come as no surprise if they refer you to a dentist.
This forum represents the preferred mechanism for accessing DigiKey’s product technical support resources. If you would care to identify the part number in question and your question(s) in relation thereto, we will be quite happy to offer assistance.
Our Technical Support team doesn’t currently support via chat. You’d be welcome to reach out here, or email techs@digikey.com or call 1-800-344-4539 and ask to speak to a tech.
