Problems in getting support on Infineon parts

Hi,
I’ve been trying unsuccessfully for a while to get support to analyze the failure cause on some Infineon parts purchased over Digikey. Initially I contacted Infineon and after an awfully long wait (>10 days) I was told to contact Digikey from where I had purchased the parts for all technical support & that they will not directly provide support to end customers!

I’ve contacted Digikey by email and tried following up for more than a week now. Unfortunately there has been absolutely no response whatsoever.

I want to check whom I should contact for technical support? Posting the details publicly on this forum is not an option for me.

Hello @Nav

I am sorry it has been difficult to get ahold of support for your issue. I know we are behind in responding to our email queue during the pandemic. I assure you that your email will be responded to as soon as we are able. If you are not able to wait for an email response and cannot post your question publicly on the TechForum, we are available by phone Monday through Friday from 6am-9pm CST.

-Robert

Hi Robert,
Thanks. Will look forward to response over email.

It would have been hard for me to imagine they could say that but… I contacted Infineon for ev kit support last week and they told me the same thing! When I got through to Digi-key they said “we support thousands of parts so naturally we could never support them all”.

@bcwadell_Teradyne

Which specific item number?
Would you be able to provide detail on the issue you are seeing with that item?

see my post titled " BGT60LTR11AIP Software for Arduino MKR (Cortex M7)" for what I’m trying to do

I’ve shared info extensively with digi-key which I assume you can see in your system.