Wrong component sent in an order

Hi

I received an order in February this year which had a wrong component. The bag ID said the enclosed content was a FST3253MTCXC-ND with a 16TSSOP footprint

When I opened that bag I found I had a LV540A with a 20TSSOP footprint.

I’ve emailed the Support email twice and received no replies.

What do I need to do for this to be resolved?

Greetings,

It looks like there’s an LV540A two places down on the shelf from the part you were looking for. If you’d please send me a private message with the salesorder number on which the incorrect parts were ordered, I’ll see what I can do about getting that corrected.

Thank you.

I don’t know how to reach you on this system but you’ll see an email about this in the Digikey Support box with those details.

Hello @RF63

I did reach out to the Customer Service team and I know they said they are a little behind in addressing their emails at this time. They did suggest offer a link to our returns page. Here you can request a return on the parts and it will speed up the process. Returns https://www.digikey.com/mydigikey/returns

-Robert

Hi Robert

Thanks for doing that for me.

The Customer Service team contacted me yesterday and the correct part is on the way.

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