Wrong component sent in an order

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1

Hi

I received an order in February this year which had a wrong component. The bag ID said the enclosed content was a FST3253MTCXC-ND with a 16TSSOP footprint

When I opened that bag I found I had a LV540A with a 20TSSOP footprint.

I’ve emailed the Support email twice and received no replies.

What do I need to do for this to be resolved?

2

Greetings,

It looks like there’s an LV540A two places down on the shelf from the part you were looking for. If you’d please send me a private message with the salesorder number on which the incorrect parts were ordered, I’ll see what I can do about getting that corrected.

3

Thank you.

I don’t know how to reach you on this system but you’ll see an email about this in the DigiKey Support box with those details.

4

Hello @RF63

I did reach out to the Customer Service team and I know they said they are a little behind in addressing their emails at this time. They did suggest offer a link to our returns page. Here you can request a return on the parts and it will speed up the process. Returns https://www.digikey.com/mydigikey/returns

-Robert

5

Hi Robert

Thanks for doing that for me.

The Customer Service team contacted me yesterday and the correct part is on the way.

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