Hello, nice to meet you.
My name is Hiro Fukui and I work for a company called ---------------.
I wants to cancel order number -----------.
Please.
I want to contact you.
Please send an e-mail address to -----------------.
Thank you.
(edited out personal information by Admin)
Greetings,
This forum is for technical support–we cannot assist directly with order related questions. Contact information for customer and sales support in Japan is shown below.
Please note that if your order has already shipped, it may not be possible to cancel.
To Mr. rick
This time, I contacted him because he had to cancel, knowing that it was not support for the order.
Cancellation has been refused once by Japanese support.
I had to contact the American headquarters because I was refused the cancellation.
I must sincerely apologize. Thank you very much.
Have a nice day.
Hello @hiro
I did talk with customer service and they stated they could not cancel the order as it already shipped. They did say that you can request an RMA (Return Authorization) once the package is delivered.
-Robert
