Import 4 Layer PCB but only seeing 2 Layers

I am trying to import a 4 layer board, however during import the internal layers are grayed out. In the dropdown menu I have selected them as copper. However they do not become visible in the preview or if I click update the do not show.
I have read the other topics about this problem but none of them show how this is resolved

Thanks for your help

Hello @wesley.amen,

Apologies for the delay. The viewer is not 100% accurate and we are working on tuning the viewer. You can still order through the builder and use another viewer or the design software to ensure your files are correct.

Thank you!