TSDA-O-IR045-HM-W can open don t work

Good evening,
We purchased a TSDA-O-IR045-HM-W
CAN-OP, but using the CAN-OP documentation available on the manufacturer’s website, the sensor isn’t sending any data via CAN.

Hello deltalab.srl,

Welcome to the DigiKey TechForum.

One of the Engineers that monitor the TechForum would be best to answer this.

If you purchased this from DigiKey, and you feel the part is defective, you can contact customer.resolution@digikey.com to see about getting a replacement.

If you just want help with the programming or fine tuning of the device, hopefully one of the Engineers can add to this post.

Hello deltalab.srl,

I will do some checking on this, and see if we can get you an answer.

Quite a bit more information would be needed in order to offer informed comment.

What specific documentation is being referred to?

What hardware is being used in the test apparatus? How is it connected/configured?

What is taking place on the CAN bus? Can waveform captures/bus monitor logs be provided?