Facing Error - Your PC ran into a Problem & Needs to Restart

I have tried to install a Digi Accelport PCI card into my windows 10 PC. However, I have been getting a bluescreen error stating:

“Your PC ran into a problem and needs to restart. We’re just collecting some error info and then you can restart.” When installing the appropriate drive from digikeys website for my 64B windows 10 pc, the error still persists.

When installing the driver I got the 1722 error which states: “There is a problem with this Windows Installer package…”

Though I found a thread related to this error, I couldn’t find appropriate solution for it.

Hi, Alex, Start your windows in Safe Mode and check for the errors.

@alexbach, the old thread is here:

Here the gist of my answer:

Sadly it looks like Digi (not us) has moved this family (AccelePort) to obsolete status, based on the “Version 9.7.89.0, 04/20/2017” driver notes from here:

Product Page:

Driver Notes:
http://ftp1.digi.com/support/driver/93000605_F.txt

Driver:
http://ftp1.digi.com/support/driver/40002544_F.exe

Regards,

1 Like

I actually went through it first. I couldn’t understand your answer that much that’s why I posted it here.

Can you please explain it in a simpler language. I’m basically a noob to all this. Thanks

@alexbach, Remember we are Digi-Key one of the suppliers of Digi International, Inc products. (Digi International, Inc built and designed this product)

You have a product that has issues with windows 10 based on your post and others that is NO longer supported by it’s manufacture based on their driver notes.

Feel free to contact Digi International, Inc (https://www.digi.com/) directly to see if they have any work-arounds for this Obsolete product.

Regards,

1 Like

Hi, please consider the installation guide from this link.

ftp://ftp1.digi.com/support/documentation/90027500H.pdf

AS for the error, “There Was a Problem Resetting Your PC in Windows 10” is a very general issue. You can easily fix it by trying out both of the solutions.

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/there-was-a-problem-resetting-your-pc-no-changes/738d8aef-2f7f-4204-a68e-b68d6b8c4752

Also, @RobertCNelson stated it correctly. This forum is not of your use regarding the product.

1 Like

So, this was eventually what I was looking for. Also, I am so sorry about putting an irrelevant thread here.

Thanks for reaching out thought.

yeah I also want the solution for this problem.
thank you
regards
jack.

@Jack97, have you contacted Digi directly on this product?

“Digi” currently lists the “Digi Accelport PCI card” as End Of Life…

Regards,

Below are some solution to fix that error

Fix 1. Update the Drivers
Faulty driver can also bring “your PC ran into a problem and needs to restart” error. Please make sure all your device drivers are up-to-date. To do this, you need professional driver update tools to help you in Safe Mode.

Fix 2. Uninstall Recently Installed Applications
The high RAM can be caused by a recently installed application, further leading to blue screen error of death. At this time, please recall what programs you installed recently and then your PC ran into a problem and needs to restart.

When you are in Windows 10 Safe Mode, go to Programs and Features at the Start menu. Then check and uninstall the programs that are installed recently.

Run CMD as an administrator
Type REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer” /VE /T REG_SZ /F /D "Service"and press Enter.
Type net start msiserver.
Try uninstalling the program again.

Fix 3. Modify the Memory Dump Setting
This way is quite useful especially when the BSOD shows “your PC ran into a problem and needs to restart memory management”:

Step 1. In Safe Mode, right-click This PC on the desktop and select Properties option.

Step 2. Select Advanced system settings on the left of the System tab.

Step 3. Click on the Advanced tab in the upper side of the Properties window. Then under the Start-up and Recovery column click Settings

Step 5. Click on the OK button and allow the restart.

Step 6. Check to see if you still have the error “your PC ran into a problem and needs to restart.”

Hope this was helpful